Shipping Policy

Last Updated: August 5, 2026

Thank you for shopping with Itchz. We are committed to getting your order to you as quickly and safely as possible. Please read the following Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–3 business days unless otherwise stated on the product page.

Orders are not processed, packed, or shipped on weekends or public holidays.

During product launches, limited releases, holidays, or periods of high demand, processing times may be longer. If significant delays occur, we will do our best to notify you.

Shipping

Itchz ships worldwide.

Shipping rates are calculated at checkout based on your location and the selected shipping method.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping service selected. Delivery estimates are provided at checkout and are not guaranteed.

Please note that delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our control may occur.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the order is returned to us, you may choose to:

• Pay the shipping cost to have the order sent again; or

• Receive a refund minus the original shipping charges and any applicable fees.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update it before your order is shipped, but we cannot guarantee changes once processing has begun.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will first investigate the shipment with the shipping carrier. If the carrier confirms that the package has been lost, we will provide an appropriate resolution, which may include a replacement or refund where appropriate.

Delivered but Not Received

If the tracking information shows that your order has been delivered but you cannot locate it, we recommend:

• Checking with household members or neighbours.

• Looking around your delivery location.

• Contacting the shipping carrier.

If you still cannot locate your package, please contact us and we will assist in investigating the issue.

Limited Releases

Many Itchz products are produced in limited quantities and may not be restocked after selling out.

If a replacement cannot be provided due to limited stock, an appropriate alternative resolution, including a refund where applicable, will be offered.

Contact Us

If you have any questions regarding shipping or your order, please contact us with your order number.

Email: itchzstudio@gmail.com